Due to the coronavirus pandemic, we have changed how we process orders.

Orders are processed twice a week on Wednesdays and Sundays and shipped the following day.

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Returns and Exchanges will be collected from reception on Wednesday and Sundays. They will not be opened for at least 72 hours before being processed.

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We understand that you also may not wish to open orders as soon as they arrive, and that you may also have limited time to get to the Post Office, so we will be extending our returns period from 28 days to 35 days.

Orders received after 1 pm (GMT) will be dispatched the following day. Please note that a signature will be required upon delivery for UK Standard Express deliveries.

Last order for Christmas dates:

If you’re based in the UK and would like your order to arrive before Christmas, please order by:

· Friday 16th December with Standard Delivery

· Monday 19th December with Express Delivery

· Wednesday 21st December with Next Day Delivery

*Delivery times and dates are subject to Royal Mail.

*Delivery times and dates are subject to Royal Mail. Due to the Royal Mail Strikes, there have been delays in receiving goods. Unfortunately, this is out of our control.

You must inform us within 28 days if your package is lost or damaged in transit so that we can make a prompt claim against the delivery company and resolve the issue.

Please quote your order number in all email correspondence. By placing an order with us, you agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

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Last order for Christmas dates:

If you’re based in the UK and would like your order to arrive before Christmas, please order by:

· Friday 16th December with Standard Delivery

· Monday 19th December with Express Delivery

· Wednesday 21st December with Next Day Delivery

We hope that you will be delighted with your purchases; however, should you wish to return your goods, we will be happy to issue a refund within 28 days of receipt, provided it is in a fully re-saleable condition with swing tags attached and in the original packaging.

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The item/s that you return are your responsibility until they reach us. Therefore for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is also your responsibility.

When sending a return, please mark the package ‘RETURNED GOODS’ and ensure the package is sent on a tracked service or with ‘proof of postage’. All returned goods remain the responsibility of the customer until they reach Natalie Joseph Lingerie.

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Please ensure you provide us with your order number and reason for your return. If you are exchanging an item please contact us at sales@nataliejosephlingerie.com so we can ensure we have the product available.

Briefs - We are more than happy for you to try on any briefs to see how they fit and look however we do ask that you please try these items on over your own underwear with the plastic hygiene strip left on the gusset in the interests of both health and hygiene.

If you need to return lingerie for any reason we are able to accept them as long as they are unworn and still have the tags on and plastic hygiene strip. Due to hygiene reasons, we cannot accept returns on briefs that have had the hygiene strip removed.

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This policy does not affect your statutory rights relating to faulty or mis-described goods.

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Natalie Joseph Lingerie reserves the right to refuse the return/exchange of any goods that do not meet the above requirements.

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Please email sales@nataliejosephlingerie.com for a return address. Put your order number in the subject line and reasons for the return and refund.

If you are exchanging an item, we will not charge you additional UK postage on your new order. Any items to be exchanged will be sent out as soon as Natalie Joseph Lingerie receives your returned item/s providing we have the alternative product in stock.

If you request a refund, please allow up to 10 working days for the money to be credited to your account.

If any goods are faulty or damaged when you receive them, we will arrange for them to be replaced or refunded but you must notify us within 7 days of receiving delivery otherwise no claim will be entertained.

Delivery charges for damaged or faulty goods or errors made by us will be fully refunded and/or not charged, please email us on sales@nataliejosephlingerie.com Your statutory rights remain unaffected.