FAQ

Frequently asked questions

Sizing

Which bra sizes do you carry?


Our bras are made to the UK industry size standards. We carry the sizes in the table below.




How do I convert my cup size into UK sizes?


Please refer to the table below for international size conversions.




How do I convert my band size into UK sizes?


Please refer to the table below for international size conversions.





Bra Care

How can I prevent my bra from feeling loose after each wear and wash?


Each time you wash and wear your bra you should adjust your shoulder straps so that you feel comfortable and supported.




How do I know when to replace my bra?


On average you should replace it every 6 – 9 months (or every 130 wears). But if there are tell-tale signs such as the underwire poking out, if the band is no longer snug, or if there is visible damage to the bra, then you should think about replacing it.




How do I care for my underwired bra?


Handwashing it is the most recommended option. For stability and long-lasting use of your underwired bras, it is highly recommended to wash it after every 2 to 3 wears. Just soak it in the water with some mild washing detergent like SOAK Wash (without fabric softener) for about 5 to 10 minutes. Slightly rub it with your hands and hang it for drying.




How do I protect the underwire?


There’s no need for wringing underwire bra, and no need for excess heat, tumble drying, dry cleaning, and ironing.




How can I protect my underwired bra if I’m using the washing machine?


To preserve your underwired bra avoid machine washing as much as possible. However, if you must, use a lingerie washbag and wash on a gentle cycle on a cold temperature. Do not spin or tumble dry.





Fitting

Why does my bra make me look double-breasted?


The cup is too small; all breast tissue should be held within the cups




Why does the band pinch my skin?


The band is too tight. It should be firm but not uncomfortable.




Why does the band move when I lift my arms?


If the under-band is riding up, then the back size too big. You need a smaller under band but you must increase the cup size. If the bra rides up at the back, the breasts tip forward and down. Loosen the straps so that it fits snuggly and it should not move. If the band lifts when you raise your arms, then a smaller band is required.




How can I tell if a bra works for my large size breasts? How do I know if it fits right?


Always try on different brands of bras for comfort and fit as they vary in size and shape. The gore of the bra tells you exactly about your perfect fit. The gore is the piece that rests in the centre of the two cups. If it falls flat right in the mid of your chest, that means you are wearing the right fit. If the gore does not sit in the centre accurately, you are very likely to be in the wrong piece. The under band should be snug (about 2 finger width near your spine) and be comfortable. It should not ride up your back and your breast tissue should be full enclosed within the cup.




Which style bra works best for large breasts?


Full cup bras are the best style women with a large heavy bust. This is because they’re designed to give the most support and coverage.




Why does the wire dig in?


If the wire digs in under the arm or the bust is bulging over the cups, a larger cup size is needed. The breasts should be totally encased within the wire, which should sit flat against the body. Wires should sit close to the chest and the bra should stay in place when your arms are lifted.




I know my right size but a full cup bra is too big!


The full cup bra is the wrong style of bra; try a balconette bra shape instead.




I have one breast larger than the other and can’t find a suitable bra.


Very few people have symmetrical breasts. Try a stretch lace bra, as this will stretch to fit to the breast or alternatively look for a bra that has removable pads and remove them accordingly, or add a breast pad under the cup that holds the smaller bust.




What is the perfect band width for a new bra?


A new bra would be one that you feel comfortably snug with the loosest hook & eye on. Bras stretch overtime with normal wearing and tearing. Gradually you need to move your hook & eye inward to adjust the band.




How can I prevent my bra from feeling lose after each wear and wash?


Each time you wear your bra you should adjust your shoulder straps so that you feel comfortable and supported.




Why are my bra’s bands are always riding up and the straps are always slipping down?


You happen to have bigger bands and smaller cups. The band rides up only when its bigger in size. Opt for bras with smaller bands and bigger cups. For example, if 40J is what you have been wearing, get it replaced with 38HH or 38H Enter your answer here





Accessories

How do I use the lingerie fashion tape correctly?


The lingerie tape is double-sided with a perforation down the centre. It acts like Sellotape. Peel one side and stick onto your skin, then peel the other side and stick your top onto the tape. Hold for a few seconds. Do not use any moisturiser on your breasts. It can be used for gaping shirt buttons. But be careful with embellishments or delicate fabrics like silk. Remove the tape before washing.




What can I use to stop my straps digging into my shoulders?


Use a silicone shoulder cushion for comfort from painful bra straps. Simply slide your bra straps into the specially designed Bra Strap Cushion channels for instant pain relief, elimination of deep shoulder grooves and prevention of bra strap slippage.




My bra band has become a bit tight, what can I do?


Try a detachable and reusable Bra Extender. It can extend bra band width by up to 5cm (almost 2 inches) Simply attach to the hooks at the back of bras to extend band length.




How can I protect my lingerie if I’m using the washing machine?


Use a lingerie washbag and a gentle fabric detergent. It is suitable for delicate or small items that you can wash in the machine. The double layer close weave mesh bag helps protect bras and other delicate garments from being tangled or damaged in the washing machine.




Can you recommend a gentle detergent to wash my bra?


Try SOAK’s eco-friendly formulation. it’s the no-rinse clean you trust and love. Soak is perfect for your lingerie, softest sweaters, baby clothes, quilts, swimwear, workout wear and all the laundry you love. Just Soak and squeeze. No need to rinse.




How do I prevent irritation from boob sweat?


Try the Bamboo Bra Liner which is designed to keep sensitive skin dry and protected from the bra underwire rubbing under the breasts that cause irritation and sweat rash. It solves the breast sweat problem, reduces bacteria and their odours.





Shipping & Delivery

Covid-19 Update


Due to the coronavirus pandemic, we have changed how we process orders. Orders are processed twice a week and Wednesdays and Sundays and shipped the following day. (More frequently for the Christmas period.) Returns and Exchanges will be collected from reception on Wednesday and Sundays, they will not be open for at least 72 hours and then processed. We understand that you may not wish to open orders as soon as they arrive, and you may also have limited time to get to the post office so we will be extending our returns period from 28 days to 35 days.




Do you ship to multiple addresses?


We can only deliver to one address per order. If you would like to send your purchases to multiple addresses, please place a separate order for each destination.




What should I do if my order arrives damaged?


You must inform us within 7 days if the goods are damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. If an item is undelivered we will refund your account after 28 days.





Returns & Exchanges

Can I return briefs?


Due to hygiene, health and safety reasons, we cannot accept returns on briefs, give refunds or exchange briefs that have had the plastic hygiene strip or tags removed, unless they are damaged. Natalie Joseph Lingerie reserves the right to refuse the return/exchange of any goods that do not meet the above requirements.




Can I return bras?


We hope that you will be delighted with your purchases; however, should you wish to return your goods, we will be happy to issue a refund within 28 days of receipt, provided it is in a fully re-saleable condition with swing tags attached and in the original packaging. The item/s that you return are your responsibility until they reach us. Therefore, for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.





Privacy & Data

How is my privacy and data handled?


"Privacy is not something that I'm merely entitled to, it is an absolute prerequisite." ~ Marlon Brando We could not agree more, which is why Natalie Joseph Lingerie is completely committed to protecting the privacy of our site visitors and customers. Therefore, we will not disclose information about our customers to third parties except where it is part of providing a service to you. Please read our privacy policy carefully. By accessing, browsing or otherwise using this Website, you confirm that you have read, understood and agree to this privacy policy in its entirety. If you do not agree to this privacy policy in its entirety, you must not use this Website.